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I love it when it works

Sometimes you see something remarkable and you just have to comment on it.

Last Thursday I spent the morning at the Kalamazoo Nature Center as they hosted the Association of Nature Center Administrators – Summit 2014 Beyond Boundaries. During my few hours there I observed attendees:

  • Demonstrating deep commitment to their role as a community environmental leader
  • Willing to listen and learn from others
  • Eager to share from their knowledge and experience
  • Sharing contact information to provide & receive future support and encouragement

But that’s not all.

As a former meeting planner, I habitually observe conference operations and how the staff navigates through the maze of details and minor emergencies. As I scanned the opening day activities I observed:

  • Clearly marked pathways to registration, workshops, food, and facilities
  • Smiling KNC staff moving at a comfortable pace and willing to stop to offer assistance
  • Well-prepared workshop rooms with plenty of materials and equipment that worked
  • Participants thoroughly enjoying themselves

During a lunchtime conversation, I learned that total conference attendance exceeded 300 – double that of any previous year. Why? Some came because they lived near enough to drive, but many more came because of the stellar reputation of our Kalamazoo Nature Center. I heard several favorable comments on the extraordinary facilities, knowledgeable staff, and extensive programs. They were pleased to be there.

And so was I.

One phrase I like to mutter from time to time is, “I love it when it works.” As I exited the Kalamazoo Nature Center parking lot, I looked in the rearview mirror, smiled, and muttered it again.

Best,

Thom



I love it when it works

(Best Practices, Resources) Permanent link

Sometimes you see something remarkable and you just have to comment on it.

Last Thursday I spent the morning at the Kalamazoo Nature Center as they hosted the Association of Nature Center Administrators – Summit 2014 Beyond Boundaries. During my few hours there I observed attendees:

  • Demonstrating deep commitment to their role as a community environmental leader
  • Willing to listen and learn from others
  • Eager to share from their knowledge and experience
  • Sharing contact information to provide & receive future support and encouragement

But that’s not all.

As a former meeting planner, I habitually observe conference operations and how the staff navigates through the maze of details and minor emergencies. As I scanned the opening day activities I observed:

  • Clearly marked pathways to registration, workshops, food, and facilities
  • Smiling KNC staff moving at a comfortable pace and willing to stop to offer assistance
  • Well-prepared workshop rooms with plenty of materials and equipment that worked
  • Participants thoroughly enjoying themselves

During a lunchtime conversation, I learned that total conference attendance exceeded 300 – double that of any previous year. Why? Some came because they lived near enough to drive, but many more came because of the stellar reputation of our Kalamazoo Nature Center. I heard several favorable comments on the extraordinary facilities, knowledgeable staff, and extensive programs. They were pleased to be there.

And so was I.

One phrase I like to mutter from time to time is, “I love it when it works.” As I exited the Kalamazoo Nature Center parking lot, I looked in the rearview mirror, smiled, and muttered it again.

Best,

Thom

Posted by Thom Andrews at 08/22/2014 02:34:42 PM | 


I wish there was a "like" button! Great blog.
Posted by: Mackenzie Hunter ( Email ) at 8/25/2014 12:39 PM


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