Exceptional Service
Did a member of our staff provide exceptional service? Did someone go the “extra mile” to help? Nominate that person for a KPL Staff Recognition Award!
What library users are saying...
Here are a few things that our users have said about the library, its services and its resources.
Let us know what you think!
“I love this Library”
“I love this Library. We come here with the kids every week!”
— library patron, October 2009
“...easy to obtain a library card.”
“I’m a new resident of Kalamazoo and found it easy to obtain a library card. Thanks and good work.”
— library patron, October 2009
“Respect and help”
“They treat me nice and respect me and help me understand things.”
— library patron, October 2009
“I love our library...”
“I love our library and the MeLCat service.”
— library patron, September 2009
“...staff are courteous and helpful.”
“I always enjoy visiting the library. All library staff are courteous and helpful. Tx!”
— library patron, September 2009
“I love the service!”
“I love the service! Very friendly staff is important and you’ve got it! Thank you!”
— library patron, September 2009
“...a Great Resource!”
“K Lib is a Great Resource! My family is crazy about it!”
— library patron, September 2009
“...always someone there to help me.”
“What I like about the library is that there’s always someone there to help me whether it’s Ms. Stephanie, Ms. Erica and/or Ms. Judy. And that likes having me here.”
— Powell branch patron, September 2009
“...inviting library set-up.”
“It's a very inviting library set-up.”
— library patron, September 2009
“Keep up the good work.”
“Whomever is doing the ordering for the teen section, especially the graphic novels, deserves a pat on the back and a merit badge! Keep up the good work.”
— Anon, August 2009
“...an entertaining and helpful program...”
“I am writing to compliment Jennifer Cornell for an entertaining and helpful program that my wife and I attended last week. We just became grandparents which these days heightens interest in digital photography. Jennifer faced a full class of widely dispersed competences in computer literacy and handled it with skill and good humor. We will certainly take another from her. Thank you.”
— Pat & Terry, July 2009
“...an important part of our family activities...”
“Please feel free to use [our] donation for books or programs or whatever is most needed. We’ll try to contribute again from time to time. We feel fortunate to have such a great library system in our community and we visit often. It’s an important part of our family activities and has been the source of great reading, learning, and fun. Thanks for the great services you all provide..”
— Bob, July 2009
“...a treasure to our community.”
“Kudos to the Kalamazoo Public Library... for keeping local events so well covered. Your support of local music and events is a treasure to our community.”
— Bill, July 2009
“Thank you for fragrance free restrooms!!”
“Thank you for the fragrance free public restrooms!! I am allergic to fragrances. This place always looks good.”
— Oshtemo Patron, July 2009
In response, Ernie Clemence, head of Facilities Management notes, “We’ve eliminated all odor masking chemicals from our FM supply inventory. We’re not using them anymore, as part of our environmental compliance plan.”
“I’m so proud of our library!”
“Just wanted you to know I think the new [Friends Bookstore] buy online feature is absolutely great! I'm so proud of our library! Just when I think you guys are just about perfect, you find another way to improve.”
— Donna, June 2009
“...some exciting things going on there!”
“I’m very impressed with the new site! I think KPL has done a fine job of presenting helpful information in a format that puts Web 2.0 technologies to use. The interactive blog format—along with staff bios and pictures—really gives the website a personal feel. Sounds like there are some exciting things going on there!”
— Matt, July 2008
“...the ‘everybody place’”
“Thank you! I wish the rest of the world were like the Kalamazoo Public Library (the ‘everybody place’— to this I add ‘where everybody is a friend!’).”
— Karl, September 2007
“...a milestone”
“One parent at a recent ‘Read to Rover’ session commented that two of her children had been adopted from an orphanage where there were guard dogs, and the kids were not comfortable around dogs. So when they both read to the dog, she felt it was a milestone for them in helping to overcome their fear of dogs. She thanked us for providing the opportunity.”
— Nancy (KPL staff), July 2007
“...a totally different online vibe”
“Congrats on the genealogy page. It looks fantastic. You folks at KPL have a totally different online vibe from, say, academic libraries. And I love it.”
— Michael Whang, WMU Libraries webmaster, January 2009
“I really appreciate the breadth of programming ...”
“ I wanted to share with you how much I enjoyed the ‘P is for Paper’ program last evening at the Kalamazoo Public Library. Jessica, the instructor, did a wonderful job of reinvigorating my creative side. I really appreciate the breadth of programming at KPL and am always excited when the next Link newsletter comes out to see what the next quarter brings. Thank you for all you do for the Kalamazoo community!”
— Callie, 2008