ONEplace Blog

News, comments, resources, and more for nonprofits.

I am board

  • You want your board to be more engaged…how do we get them to focus? 
  • You’ve been on a board for years…is this really what we should be doing? 
  • You’re elected to a nonprofit’s board…now what? 
  • You’re considering serving on a nonprofit board…what am I getting myself into? 

This past year, ONEplace increased its assistance and training with nonprofit boards. One of the insights from working with almost 20 boards is that there often is confusion as to what is and is not the board’s role. We find this is true for experienced board members as well as newer members.

This is not surprising. As the world around us changes, the governance challenges shift as well. Concerns with funding, long-term planning, and public perception lead us into a labyrinth of ideas as well as stories of past successes and failures. As one person put it, “It’s easy to get lost in the weeds.”

To address this fundamental concern, ONEplace will offer a Board Membership 101 workshop three times over the next year. During this 90-minute workshop, participants will:

  • Learn the ten basic responsibilities of a board
  • Examine proven practices in meeting these responsibilities
  • Explore how these interface with your board
  • Discover the benefits of serving on a board

The next Board Membership 101 is scheduled for Tuesday, June 24 at 4 pm. Others are slated for October and April. Consider having two or more of your board members attend the upcoming workshop to see how this event may integrate with your onboarding and continuous improvement processes.

Best,

Thom

ThomA

Re-emerge...re-connect

With warmer weather I've been outside more - doing yard work, walking around our neighborhood. I've had several "good to see you again" conversations with neighbors as we emerge from our winter confines.

It feels good to reconnect with neighbors, and it's also very informative. I learn what's going on with them, and we share information impacting all of us - in our neighborhood, city, and region. It reminds me that no one of us has the complete picture. We all benefit from sharing what we know.

That's one of the main reasons we host Kalamazoo Nonprofit Connection - Live. By connecting, sharing information, and nurturing networks, we get outside of our bubbles. Taking an hour every quarter to catch up and learn what's going on around the area can have great benefits.

This will be our fifth gathering. At each of the previous events connections have been made leading to collaborative events and projects as well as resource sharing in communications and fundraising.

Sometimes the best resource to help you resolve your problem is the nonprofit that's already dealt with that problem.

We gather this Wednesday, May 14, 4:30-6 pm at Central Library. Don't miss it!

Best,

Thom

P.S. A recent Nonprofit Quarterly featured several articles on the power of networks. Check out their lead article, A Network Way of Working. 

ThomA

Can we talk?

A couple of weeks ago I sent (i.e., postal mail) a card thanking Marcy for her program leadership. In subsequent email conversations with her, she thanked me for the thank you card – twice! – saying how much it meant to her. This, and other similar exchanges, makes me wonder:

With all the communications we churn out,are we really connecting with people?

Connecting is our goal. We can blah-blah-blah all we want, but if we’re not reaching people then our efforts are wasted…or, worse yet, alienating. With limited time and capacity, we must ensure that our communications are focused and effective.

May is Marketing & Communications Month at ONEplace. We have a handful of workshops and events to help you make valuable connections.

Spend some time this month evaluating your communications. Use the upcoming weeks to plan and experiment, so that, come fall, you’re ready to roll-out compelling and engaging communications.

Best,

Thom

ThomA

I never thought...

We’ve seen the interview dozens of times. The person-in-charge stands, gazes into the void, and with a shake of the head says, “I never thought this would happen.”

It could happen.

Regardless of the venue or situation, we must face the facts as they present themselves, and one clear, undeniable fact is that circumstances beyond your control could derail your operation. It’s not about being a doomsayer or copping a negative attitude or even painting a worst-case scenario. It’s about recognizing risks and taking steps to protect your organization and the people who rely upon it.

ONEplace welcomes back Audrey Randall (Paradigm Risk Management) to lead us in two sessions aimed at avoiding being caught by what could happen. First, Business Continuity Planning (April 24) examines how to keep your operation running when risks become reality.

Next, Your Emergency Action Plan (May 8) looks at how we can prepare now to respond quickly when time if of the essence. Developing plans of action and getting your staff and volunteers prepared may save your organization thousands of dollars. It could even save lives.

Business continuity and emergency action planning are easy things to put off. They are also our biggest regrets when we are caught without them. Don’t put it off any longer. Register today.

Best,

Thom

ThomA

From lucky guess to solution

“Try this – it worked last time.”

“Larry had a problem like that. How did he fix it?”

“Just smack it!”

How often do we take a trial and error approach to fixing problems? It’s good to draw on our expertise and past experience, but every attempted fix costs time and money. So, we can’t afford to just wing it.

In these situations, a rational, step-by-step process provides great assistance. Throughout my career I’ve used a problem solving process individually or with groups to address assess problems and identify root causes. I’ve also taught this process several times to various management teams.

On Thursday, April 3, I’m offering a Solve Problems for Good workshop at ONEplace. This 90-minute session explores how to fully describe a problem, identify possible causes, evaluate those causes and confirm the true cause. The process helps us gather solid data, avoid common pitfalls, and document the process for effective communication.

Processes like these are helpful management tools and set a thoughtful, logical tone to addressing challenges of all sorts.

Best,

Thom

ThomA

Where do I find...

When looking for an answer to a sticky question, it’s likely that another nonprofit has just what you need.

Call it relationship building, networking, cultivation, or connecting, the act of building enduring, mutually beneficial, professional relationships accelerates and sustains success for individuals and organizations. It’s time-tested, well-documented, and prescribed by every thought leader.

Does it take time and effort? Yes.

Will the return on this investment be huge? Yes.

Can you afford not to do it? No.

Need more? Among the benefits of strong professional relationships are:

  • Keeping you and your organization front of mind amidst all the noise and clutter
  • Creating a resource pool supporting mutual success
  • Building within-sector and cross-sector trust – the foundation of collective impact
  • Promoting sustainability and overall success

 At ONEplace, our goal is to operate as a catalyst of your success, to help you meet people to include in your network and expand your sphere of influence. We invite you to connect with new people, cultivate emerging relationships and leverage your network. To accomplish this, we offer:

  • Interactive discussion at every ONEplace workshop
  • Kalamazoo Nonprofit Connection (LinkedIn group)
  • Kalamazoo Nonprofit Connection – LIVE (quarterly networking event)

Our next quarterly gathering is Wednesday, February 12, 4:30 – 6pm (more info). I hope to see you there.

Best,

Thom

ThomA

Peer-to-Peer Learning

We consistently hear from you that the discussion and interactive aspects of our workshops are highly valued. This makes sense. As we work together on new information, we challenge our assumptions, develop specific insights, and learn from one another.

A recent study supports your feedback. Last year, the Johnson Center for Philanthropy did a study for Wilberforce University on effective capacity building strategies. This exhaustive study surveyed literature from 2008-2013, surveyed 236 foundations, and included 20 interviews. One key result of this study was that peer-to-peer learning (or collaborative learning) surfaced as the best capacity building approach.

Since last summer, ONEplace has been piloting peer-to-peer learning groups. In addition, we’ve learned from persons who have benefitted from other collaborative learning groups. Now it’s time to move this effort to its next phase.

On March 6 we will hold a Peer-to-Peer Learning Forum that will include a short presentation plus opportunities to discuss and contribute to the next significant steps in this process. Your voice is a vital component, because our goal, as always, is to be a catalyst for your success.

ThomA

Just ONEthing - Feb 2014

Every month, we learn much from the participants and presenters we meet at ONEplace. In Just ONEthing… we highlight an insight gained during the past month from our nonprofit community and its partners.

This month's insight comes from our Monthly Giving workshop. During the workshop, Daren Wendell (Executive Director of Active Water) described his three-year journey developing a monthly giving program. The ONEthing I pulled from his presentation is the need to do many little things – meticulously, consistently, and relentlessly. No one thing is difficult, but the discipline to persevere and stay on top of things poses perhaps the greatest challenge.

What does Daren do? Here’s a sampling:

  • Takes a long-term view (3-4 years) and expects to go slow at the beginning
  • Receipt automatically emailed to every online donor
  • Daren calls every donor who gives a one-time gift (i.e., not monthly program)
  • Daren calls every monthly donor once per quarter
  • Special monthly email newsletter to monthly givers (includes personal note from Daren)
  • High-level monthly givers receive an annual gift reflective of their mission
  • Monthly givers living locally are invited to visit the office to meet others and see pictures of programs
  • Board members gather to call & thank every donor at Thanksgiving time
  • Daren invests in and power-uses a quality donor management system – like having another staff member

Among the many benefits of a monthly giving program are consistent, predictable monthly income and the ability to set more accurate goals on other campaigns.

ThomA

Think on your feet

Prepare all you want, but most situations include several unscripted moments. We need the ability to think on our feet.

In reviewing articles on this topic, I found that some suggest stall tactics such as having the person repeat the question, you repeating the question, or asking a clarifying question. These may buy time, but sooner or later you must respond. So, what do you do?

Many take their cue from those who regularly improvise. Citing jazz musicians, for example, one coach encourages clients to be fully in the moment – focused and engaged. Advisors among all articles advocate staying positive, actively listening, and taking risks.

Our upcoming workshop, (Manage by Improv – Jan 23), explores how we think on our feet. Using improvisation games, our leaders (Improv Effects) demonstrate how we can enrich our communication skills and increase our confidence. It’s a unique angle on engaged interaction, plus, it’s a lot of fun.

Whether you can make the workshop or not, prepare for unscripted moments. Here’s an article to help with that.

Best,

Thom

P.S. Improv Effects is featured in the current issue of Encore.

ThomA

Building Connections

As the folks gathered for a recent ONEplace event, one participant told me of a collaboration he and another participant would be doing this spring. The collaboration came about, he said, because they met at ONEplace.

My response: “BOO-YAH!”

Connecting you with your nonprofit colleagues sits at the core of our operation. At every event, you’re invited to meet the other participants, talk with them, and discover how you can resource one another. Be it in small groups, workshop discussions, Kalamazoo Nonprofit Connection LIVE gatherings, or on LinkedIn, the connections you make will serve your career, strengthen your organization, and increase your community impact.

How do you connect with your colleagues – within your organization, within similar organizations, within the wider nonprofit community? How could you benefit from increasing the number or frequency of your connections?

Mark your calendars for our next Kalamazoo Nonprofit Connection LIVE gathering, Wednesday, February 12 at 4:30 pm. Arrange to meet someone there, plan to introduce yourself to someone. In other words, make it work for you.

ThomA