ONEplace Blog

News, comments, resources, and more for nonprofits.

I never thought...

We’ve seen the interview dozens of times. The person-in-charge stands, gazes into the void, and with a shake of the head says, “I never thought this would happen.”

It could happen.

Regardless of the venue or situation, we must face the facts as they present themselves, and one clear, undeniable fact is that circumstances beyond your control could derail your operation. It’s not about being a doomsayer or copping a negative attitude or even painting a worst-case scenario. It’s about recognizing risks and taking steps to protect your organization and the people who rely upon it.

ONEplace welcomes back Audrey Randall (Paradigm Risk Management) to lead us in two sessions aimed at avoiding being caught by what could happen. First, Business Continuity Planning (April 24) examines how to keep your operation running when risks become reality.

Next, Your Emergency Action Plan (May 8) looks at how we can prepare now to respond quickly when time if of the essence. Developing plans of action and getting your staff and volunteers prepared may save your organization thousands of dollars. It could even save lives.

Business continuity and emergency action planning are easy things to put off. They are also our biggest regrets when we are caught without them. Don’t put it off any longer. Register today.

Best,

Thom

ThomA

From lucky guess to solution

“Try this – it worked last time.”

“Larry had a problem like that. How did he fix it?”

“Just smack it!”

How often do we take a trial and error approach to fixing problems? It’s good to draw on our expertise and past experience, but every attempted fix costs time and money. So, we can’t afford to just wing it.

In these situations, a rational, step-by-step process provides great assistance. Throughout my career I’ve used a problem solving process individually or with groups to address assess problems and identify root causes. I’ve also taught this process several times to various management teams.

On Thursday, April 3, I’m offering a Solve Problems for Good workshop at ONEplace. This 90-minute session explores how to fully describe a problem, identify possible causes, evaluate those causes and confirm the true cause. The process helps us gather solid data, avoid common pitfalls, and document the process for effective communication.

Processes like these are helpful management tools and set a thoughtful, logical tone to addressing challenges of all sorts.

Best,

Thom

ThomA

Where do I find...

When looking for an answer to a sticky question, it’s likely that another nonprofit has just what you need.

Call it relationship building, networking, cultivation, or connecting, the act of building enduring, mutually beneficial, professional relationships accelerates and sustains success for individuals and organizations. It’s time-tested, well-documented, and prescribed by every thought leader.

Does it take time and effort? Yes.

Will the return on this investment be huge? Yes.

Can you afford not to do it? No.

Need more? Among the benefits of strong professional relationships are:

  • Keeping you and your organization front of mind amidst all the noise and clutter
  • Creating a resource pool supporting mutual success
  • Building within-sector and cross-sector trust – the foundation of collective impact
  • Promoting sustainability and overall success

 At ONEplace, our goal is to operate as a catalyst of your success, to help you meet people to include in your network and expand your sphere of influence. We invite you to connect with new people, cultivate emerging relationships and leverage your network. To accomplish this, we offer:

  • Interactive discussion at every ONEplace workshop
  • Kalamazoo Nonprofit Connection (LinkedIn group)
  • Kalamazoo Nonprofit Connection – LIVE (quarterly networking event)

Our next quarterly gathering is Wednesday, February 12, 4:30 – 6pm (more info). I hope to see you there.

Best,

Thom

ThomA

Peer-to-Peer Learning

We consistently hear from you that the discussion and interactive aspects of our workshops are highly valued. This makes sense. As we work together on new information, we challenge our assumptions, develop specific insights, and learn from one another.

A recent study supports your feedback. Last year, the Johnson Center for Philanthropy did a study for Wilberforce University on effective capacity building strategies. This exhaustive study surveyed literature from 2008-2013, surveyed 236 foundations, and included 20 interviews. One key result of this study was that peer-to-peer learning (or collaborative learning) surfaced as the best capacity building approach.

Since last summer, ONEplace has been piloting peer-to-peer learning groups. In addition, we’ve learned from persons who have benefitted from other collaborative learning groups. Now it’s time to move this effort to its next phase.

On March 6 we will hold a Peer-to-Peer Learning Forum that will include a short presentation plus opportunities to discuss and contribute to the next significant steps in this process. Your voice is a vital component, because our goal, as always, is to be a catalyst for your success.

ThomA

Just ONEthing - Feb 2014

Every month, we learn much from the participants and presenters we meet at ONEplace. In Just ONEthing… we highlight an insight gained during the past month from our nonprofit community and its partners.

This month's insight comes from our Monthly Giving workshop. During the workshop, Daren Wendell (Executive Director of Active Water) described his three-year journey developing a monthly giving program. The ONEthing I pulled from his presentation is the need to do many little things – meticulously, consistently, and relentlessly. No one thing is difficult, but the discipline to persevere and stay on top of things poses perhaps the greatest challenge.

What does Daren do? Here’s a sampling:

  • Takes a long-term view (3-4 years) and expects to go slow at the beginning
  • Receipt automatically emailed to every online donor
  • Daren calls every donor who gives a one-time gift (i.e., not monthly program)
  • Daren calls every monthly donor once per quarter
  • Special monthly email newsletter to monthly givers (includes personal note from Daren)
  • High-level monthly givers receive an annual gift reflective of their mission
  • Monthly givers living locally are invited to visit the office to meet others and see pictures of programs
  • Board members gather to call & thank every donor at Thanksgiving time
  • Daren invests in and power-uses a quality donor management system – like having another staff member

Among the many benefits of a monthly giving program are consistent, predictable monthly income and the ability to set more accurate goals on other campaigns.

ThomA

Think on your feet

Prepare all you want, but most situations include several unscripted moments. We need the ability to think on our feet.

In reviewing articles on this topic, I found that some suggest stall tactics such as having the person repeat the question, you repeating the question, or asking a clarifying question. These may buy time, but sooner or later you must respond. So, what do you do?

Many take their cue from those who regularly improvise. Citing jazz musicians, for example, one coach encourages clients to be fully in the moment – focused and engaged. Advisors among all articles advocate staying positive, actively listening, and taking risks.

Our upcoming workshop, (Manage by Improv – Jan 23), explores how we think on our feet. Using improvisation games, our leaders (Improv Effects) demonstrate how we can enrich our communication skills and increase our confidence. It’s a unique angle on engaged interaction, plus, it’s a lot of fun.

Whether you can make the workshop or not, prepare for unscripted moments. Here’s an article to help with that.

Best,

Thom

P.S. Improv Effects is featured in the current issue of Encore.

ThomA

Building Connections

As the folks gathered for a recent ONEplace event, one participant told me of a collaboration he and another participant would be doing this spring. The collaboration came about, he said, because they met at ONEplace.

My response: “BOO-YAH!”

Connecting you with your nonprofit colleagues sits at the core of our operation. At every event, you’re invited to meet the other participants, talk with them, and discover how you can resource one another. Be it in small groups, workshop discussions, Kalamazoo Nonprofit Connection LIVE gatherings, or on LinkedIn, the connections you make will serve your career, strengthen your organization, and increase your community impact.

How do you connect with your colleagues – within your organization, within similar organizations, within the wider nonprofit community? How could you benefit from increasing the number or frequency of your connections?

Mark your calendars for our next Kalamazoo Nonprofit Connection LIVE gathering, Wednesday, February 12 at 4:30 pm. Arrange to meet someone there, plan to introduce yourself to someone. In other words, make it work for you.

ThomA

ONEplace Top Ten(s)

In the spirit of year-end reflections, Adam and I decided to share our Top Ten list. We recognize that people vote with their attendance and with their post-session evaluations, so we did two lists. Therefore, based upon your evaluations and attendance, here are your top rated workshops from 2013. (drumroll please)

By evaluation

  1. Support from Millennials (3.19.13) 100%
  2. Project Management (12.3.13) 99%
  3. Real & Relevant Messaging (6.25.13) 98%
  4. Learn for Life & Career (9.5.13) 98%
  5. LinkedIn Best Practices (4.17.13) 97%
  6. Management Series 2: Leading & Empowering (11.4.13) 97%
  7. Video will Work for You (6.11.13) 96%
  8. Manage by Improvisation (10.8.13) 96%
  9. Free/cheap Web Tools (12.4.13) 96%
  10. Promote the CAUSE or DIE (12.10.13) 96%

By attendance

  1. MCACA Grant Workshop (7/29/2013) 47
  2. Your Community Alignment (11/6/2013) 37
  3. Michael Gallery Workshop (7/11/2013) 30
  4. Supervision Series 2: Message, Method & Tools (9/16/2013) 27
  5. Penelope Burk: Get your message heard (2/14/2013) 26
  6. KADI Training (1/16/2013) 24
  7. Supervision Series 3: Performance Management (9/23/2013) 24
  8. Take the Lead: Influence (2/13/2013) 23
  9. How to Win Grants (4/11/2013) 23
  10. Effective Meetings (3/13/2013) 22

Thank you for all you do to support, encourage and enrich our community. You’re amazing people doing amazing work.

Happy New Year!

Thom

ThomA

Synergies

“Two heads are better than one” (as long as they’re not banging against one another).

Better answers don’t come simply by having more people in the room. To ensure the synergy of many minds or multiple efforts, you need a process or guide, something that facilitates the act of “working together.”

Synergy is a theme that runs through much of our December programming.

Small adjustments to activity or perspective often make big differences in how well we work together. Consider taking a closer look at how you can synergize your efforts.

Best,

Thom

ThomA

Trust connections

In a video I recently viewed, Diana Chapman Walsh, president emerita of Wellesley College, offers her five attributes of trustworthy leadership: question ourselves, develop and attend to solid partnerships, avoid the use of force except as a last resort, value differences not only as a source of respect but as a source of creative information, and create a community.

Certainly, others may vary their own trustworthy leadership list, but I find that in leadership, as in many other areas, it all comes down to relationships. The connections we build over the course of our careers make all the difference in our individual success as well as our organization’s impact.

Our quarterly Kalamazoo Nonprofit Connection – LIVE events were created as a venue for you to make and strengthen connections with your nonprofit colleagues. Along with its sibling, the Kalamazoo Nonprofit Connection LinkedIn group, they provide opportunities to meet, discuss, ask questions, share resources, and support one another.

I hope you’ll stop by the upcoming LIVE gathering on Wednesday, November 20. We’re here from 4:30 – 6 pm.

Best,

Thom

ThomA