“Try this – it worked last time.”
“Larry had a problem like that. How did he fix it?”
“Just smack it!”
How often do we take a trial and error approach to fixing problems? It’s good to draw on our expertise and past experience, but every attempted fix costs time and money. So, we can’t afford to just wing it.
In these situations, a rational, step-by-step process provides great assistance. Throughout my career I’ve used a problem solving process individually or with groups to address assess problems and identify root causes. I’ve also taught this process several times to various management teams.
On Thursday, April 3, I’m offering a Solve Problems for Good workshop at ONEplace. This 90-minute session explores how to fully describe a problem, identify possible causes, evaluate those causes and confirm the true cause. The process helps us gather solid data, avoid common pitfalls, and document the process for effective communication.
Processes like these are helpful management tools and set a thoughtful, logical tone to addressing challenges of all sorts.