Traci Furman (Senior Services) offered a Voice from the Field workshop in mid-July. She emphasized that our unique relationships with volunteers requires unique care. Those gathered identified the important aspects of this relationship as: communication, respect, compassion, trust, enjoyability (fun), and caring.
Traci also pointed out that we probably come across to our volunteers as more critical than we think we do. She showed a video of Dan Mulhern discussing this topic and the proper balance of positive to negative comments (watch video).